FAQ


WHO WE ARE?
Eat Love Stay was founded to give travelers dependable, professional, and most importantly, comfortable accommodations for their short term stays. We provide hotel quality service in the convenience of residential living spaces at competitive prices.

WHAT WE DO?
We give you a place to stay.
We specialize in marketing, renting, and managing residential properties for short and long-term stays.

WHY CHOOSE US?
Trade that impractical hotel room for a luxury residential suite.
Eat Love Stay guests enjoy:
Guaranteed quality standards on all rentals
Competitively priced accommodations
Exclusive rewards club with benefits including complimentary rentals
PS- Don’t worry we have fresh towels and the nice chocolates to put on top of your pillow + concierge services to accommodate you

HOW DO I MAKE MY RESERVATION?
Booking with our agency is performed electronically and confirmed within minutes. You will save time and avoid the faxing, signing, and mailing many other agencies require.
The Process is very simple and designed to be 100% automated.
+ Read and agree to our terms and conditions ONLINE.
+ Most Owners Will Make You Print, Sign, and MAIL a CONTRACT, We Do It By Email!
+ Most Agencies Will Make You Send A Bank Transfer or a PERSONAL CHECK TO SOMEONE YOU DO NOT KNOW.
+ We Only Accept Payments with PAYPAL or By Credit Card and WE NEVER SEE YOUR PRIVATE INFORMATION.
You can BOOK NOW on our website or if you have any questions you can contact us and we will reply to you within 24 hours.

CANCELLATION: WHAT HAPPENS TO MY DEPOSIT IF I MUST CANCEL MY RESERVATION?
Cancellation Policy for Booking Deposit:
100% refund if canceled at least 60 days before Check-in Date.
90% if cancelled 45 days prior to the Check-in Date.
50% if cancelled 14 days prior to the Check-in Date.
Non-refundable within 14 days prior to the Check-in Date.

CHANGING DATES: WHAT IS THE PROCESS TO CHANGE THE DATES OF MY CONFIRMED BOOKING?
You may change your dates without a fee under certain conditions. To avoid a fee, your date change must meet the following criteria:
• You must give at least 60 days advanced notice, failure to give advanced notice of 60 days will be considered a cancellation.
• The length of your stay must be for the same, or a greater, number of nights. Shortening your stay, will be considered a cancellation.
• You must set a new arrival date within 1 month of requesting a date change.
Any deposit paid for the first booking will be held and applied to the new booking dates.
Please verify that your future date is available prior to making a date request change.

SMOKING
There is absolutely NO SMOKING inside the apartment or in any common areas within any of our units. Smoking must be done outside of the building. Smoking will result in a charge of 200 Dollars. Please think of the next renter and refrain from smoking.

OWNER CANCELLATIONS: CAN MY RESERVATION BE CANCELLED?
In case of fire or plumbing accident, lack of basic utilities, or any other cause which may render the property uninhabitable: Manager or Owner may terminate the renter's reservation entirely or in part. Renter will be informed at the earliest possible time and owner will make the best possible effort to see that Renter is directed to other similar accommodation. Owner will refund any amounts paid, but at no time and under no circumstances will Manager or Owner be responsible for any cost of re-accommodation at any apartment or hotel.